Frequently Asked Questions
How do pricing, payment terms, delivery, and deadlines work? When providing a quotation, our technical sales team assists in determining the ideal solution and informs the payment terms verified by our financial department, as well as the delivery time, which is determined according to our stock availability. Our team also coordinates the logistics operation of material delivery with the carriers, and the freight payment responsibility is confirmed with our sales representatives.
Do we carry out material installation? We do not carry out material installation, as we are a company focused on the distribution of industrial solutions and products. However, we have a specialized team to support the analysis and understanding of industrial thermal processes. Therefore, part of our service also includes providing the best guidance and recommendations for the installation, application, and handling of each material.
Which sectors do we serve? We supply materials aimed at industries seeking efficiency in their thermal processes. Although our products deliver high performance and meet various demands, they are best suited for industrial applications due to their specific technical properties — such as chemical resistance, mechanical strength, and the ability to withstand high temperatures. For this reason, we do not serve the architecture and construction sectors, since the temperatures involved in these applications are significantly lower compared to industrial demands, which does not justify the use of high-performance insulation. Some of the sectors currently served by Perfil Térmico include manufacturing, steelmaking, chemical and petrochemical, household appliances, power generation, ceramics, glass, pulp and paper, sugar and ethanol, among others.
Is it possible to customize our material solutions to meet specific needs? If our commercial consultants determine that, in order to meet your specific need, it is necessary to customize our solutions, we will certainly evaluate this possibility to provide an adequate and efficient solution for your process.
Do we handle negative temperatures? Perfil Térmico works exclusively with solutions for processes involving heating, starting from 30 °C. You can simulate here the appropriate product for your temperature range.
Do we work with refractory materials? We do not work with refractory materials such as bricks, boards, or other refractory components. Refractory materials are indicated for linings where high mechanical strength at elevated temperatures is required. The materials we supply, such as thermal insulations, are used to thermally isolate and protect overheated surfaces, aiming to reduce heat transfer, retain more thermal energy in the process, and make it more energy efficient.